Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Downloadable products
- CD's and DVD's
To complete your return, we require proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD or DVD
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. You will either be issued with a previously agreed upon store credit or the refund be will be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nzengagingminds@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We understand that sometimes the wrong level is purchased or item not suitable for your child. Each exchange is taken on a case by case basis so please send us an email at nzengagingminds@gmail.com outlining what you would like to exchange and why. It will be at our discretion whether to offer an exchange or not.
Shipping of items to be refunded.
If you are returning or exchanging damaged product and Engaging Minds is at fault for the damage then we will cover the shipping costs sending a pre paid courier ticket to you to use.
If you are exchanging a product because you purchased the incorrect one then you are responsible for the cost of returning the product to us for either and exchange, store credit or refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.